Shipping policy
Shipping Origin
PukaSlab orders may be fulfilled from Vietnam or Australia, depending on your delivery destination and fulfillment availability.
The fulfillment location may vary between orders and does not affect the product you receive.
Estimated Delivery Times
The delivery estimates below include both order processing and shipping time.
- Australia & New Zealand: 7–10 business days
- United States: 7–12 business days
- Canada: 8–10 business days
- Europe: 8–12 business days
- Asia: 8–12 business days
- Oceania: 9–13 business days
- South America: 9–15 business days
These are estimated delivery times, not guaranteed delivery dates.
Delivery may occasionally take longer due to customs clearance, public holidays, carrier delays, severe weather, or local delivery conditions.
Order Processing
Orders are normally prepared for shipment within 1–3 business days.
This processing period is already included in the estimated delivery times shown above.
Orders placed on weekends or public holidays may begin processing on the next business day.
Shipping Carriers
We use trusted international and local shipping carriers depending on your destination and fulfillment location.
The carrier used for your order may vary based on the destination, service availability, and the most suitable shipping route.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Free Shipping
PukaSlab offers free shipping on orders of $100 USD or more.
Any applicable free-shipping threshold is calculated based on the order value before any customs duties, import taxes, or other destination charges.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.
Unless these charges are collected at checkout, they are the responsibility of the recipient.
Customs processing may also cause additional delivery delays that are outside our control.
Incorrect or Incomplete Shipping Addresses
Please check your shipping address carefully before completing your order.
If you notice an error, contact us at hello@pukaslab.com as soon as possible.
We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made after fulfillment has begun.
If a package is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order can be sent again.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery window, please check your tracking information first.
If there has been no tracking update for an extended period or you believe your package may be lost, contact us at hello@pukaslab.com with your order number.
We will review the shipment and assist you with the carrier where appropriate.
Damaged Packages or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at hello@pukaslab.com.
Please include your order number and clear photos of the package and product so we can review the issue.
For returns, replacements, and refunds, please refer to our Return & Refund Policy.
Contact Us
For questions about shipping, tracking, or delivery, contact:
Email: hello@pukaslab.com